Return & Refund Policy

Last Updated: 11 August 2026

SN GLOBAL supplies spices and agricultural products primarily on a business-to-business basis.

1. Inspection at Delivery

The buyer or the buyer's authorised representative/agent should inspect the goods and packaging at the time of delivery, including a reasonable/random check of the goods.

2. Acceptance

After inspection, the authorised representative/agent shall sign an Acceptance/Delivery Confirmation acknowledging receipt and acceptance of the goods.

3. Shortage or Damage

Any visible shortage, damage or delivery discrepancy must be identified during the delivery inspection, recorded on the Acceptance/Delivery Confirmation and reported to SN GLOBAL immediately, with supporting evidence where required.

4. Refund or Exchange

A refund or exchange will ordinarily be applicable only for the verified quantity that is damaged, short or affected by a confirmed delivery discrepancy.

The refund or exchange will not apply to the unaffected quantity of the shipment.

5. Acceptance and Finality

Once the goods have been inspected and accepted and the Acceptance/Delivery Confirmation has been signed, no ordinary return or refund will be applicable, except where otherwise agreed in writing or where required by applicable law.

6. Verification

Any refund or exchange will be processed only after SN GLOBAL verifies the reported damage, shortage or discrepancy.

This policy is subject to the terms of the applicable quotation, Proforma Invoice, purchase order or sales agreement.